Membership
Buy Tickets
Cincinnati Zoo's Customer Service
Q. I went through all the necessary steps to purchase my online tickets and did not receive a confirmation number. How do I know it went through?
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the bottom of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click �submit� more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you except? Do you except debit cards? Do you except gift cards?
A. We except Mastercard, Visa, Discover and American Express Credit Cards. We except Mastercard, Visa, Discover and American Express gift cards (non-refundable). We do not except debit/check cards.
Q. Do I need to specify the date I am coming to the Zoo when purchasing my tickets?
A. All tickets are valid throughout the season unless otherwise noted. Some special events tickets have specific valid dates indicated. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. You will need to have Acrobat Reader installed on your computer to properly view and print your eticket. If you do not currently have Acrobat Reader, please download it for FREE here (http://www.adobe.com/products/acrobat/readstep2.html). If you are unable to print your eTicket, write down your confirmation order number and bring that number to the gate along with your photo ID.
Q. Why am I being asked for a store name?
A. If you are purchasing affiliate discount tickets, your company has been assigned a private �store name� only available to members. Please check with your Affiliate Discount Ticket representative within your company for your private �store name�.
A. If you did not receive a confirmation web page or confirmation email, you did not complete your order. Please try again. Please be sure to check that your purchasing information is correct before submitting your order.
Q. I received my confirmation number twice; does that mean I got billed twice?
A. Every customer will receive two confirmations with the same order number. One web page confirmation will appear once the order has been processed and the second confirmation will be sent in the form of an email. If the order numbers are different, please contact customer service. (See customer service contact information at the bottom of this page)
Q. Should I re-enter my credit card number?
A. Do not re-submit your credit card information. If you have already submitted and have checked that the correct information is in place, please wait until the order has completed. If you click �submit� more than once your credit card maybe charged an additional time. If your credit card is continually declined, please contact your credit card company.
Q. What method of payment do you except? Do you except debit cards? Do you except gift cards?
A. We except Mastercard, Visa, Discover and American Express Credit Cards. We except Mastercard, Visa, Discover and American Express gift cards (non-refundable). We do not except debit/check cards.
Q. Do I need to specify the date I am coming to the Zoo when purchasing my tickets?
A. All tickets are valid throughout the season unless otherwise noted. Some special events tickets have specific valid dates indicated. The valid dates will be noted in the eticket store and on your eticket.
Q. What programs/software do I need to purchase and print tickets?
A. You will need to have Acrobat Reader installed on your computer to properly view and print your eticket. If you do not currently have Acrobat Reader, please download it for FREE here (http://www.adobe.com/products/acrobat/readstep2.html). If you are unable to print your eTicket, write down your confirmation order number and bring that number to the gate along with your photo ID.
Q. Why am I being asked for a store name?
A. If you are purchasing affiliate discount tickets, your company has been assigned a private �store name� only available to members. Please check with your Affiliate Discount Ticket representative within your company for your private �store name�.